Privacy Policy

1. Who We Are

CONTAINER SOLUTION PROVIDERS LIMITED is the organisation responsible for the personal information described in this policy (the data controller).

Our website provides information about shipping containers, allows customers to request quotations, and supports orders and delivery arrangements.

Registered office: 124 City Road, London, England, EC1V 2NX, United Kingdom.

Company number: 13088917

Telephone: +44 7451 254109

Email: sales@containersolution.org

Our registered office is not a shipping-container collection or return depot.

2. Information We Collect

Depending on how you use our website or communicate with us, we may collect:

• Contact details: Your name, email address, telephone number and company name where provided.
• Order and delivery details: Billing and delivery addresses, postcode, container specifications, quantities, quotations, order numbers, invoices and related correspondence.
• Payment records: Payment status, invoice references and limited transaction information required to reconcile bank transfers and maintain financial records.
• Account information: Information provided when creating a customer account, including preferences and order history.
• Technical information: IP address, browser and device information, website activity and cookie information where collected.
• Communications: Information submitted through our contact form, email, telephone or customer-support enquiries.

We usually receive this information directly from you. We may also receive relevant delivery contact details from someone ordering on behalf of a business or payment confirmation information from banking providers.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and prepare quotations.
• Process orders, issue invoices and arrange shipping-container deliveries.
• Provide order updates and customer support.
• Confirm bank-transfer payments and maintain financial records.
• Manage returns, refunds and complaints.
• Maintain the security and functionality of our website.
• Meet applicable legal and regulatory obligations.
• Send marketing communications only where permitted by law and subject to your preferences.

4. Lawful Bases for Processing

Under the UK GDPR, we process personal information where an appropriate lawful basis applies:

• Contract: To prepare quotations, process orders and fulfil our contractual obligations.
• Legal obligation: To comply with accounting, tax and other applicable legal requirements.
• Legitimate interests: To respond to enquiries, provide support, prevent fraud, protect our website and operate our business efficiently, where these interests are not overridden by your rights.
• Consent: Where required for optional marketing, non-essential cookies or similar activities.

Certain information, such as your delivery address and contact details, is necessary to process and deliver an order. Without this information, we may be unable to fulfil a purchase.

5. Orders and Bank Transfer Payments

Our website advertises bank transfer as a payment option. When you submit an order or request bank details, we use your order information to review the purchase, prepare payment instructions, confirm payment and arrange delivery.

For bank-transfer orders, we do not ask you to enter payment-card details into checkout. Payment instructions may be communicated through an invoice or an email from our authorised team.

Customers should verify the recipient and payment instructions before making a transfer.

Order information may be maintained through WooCommerce and our business administration systems.

6. Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary for our business operations, including:

• Website hosting, ecommerce, email and technical-support providers.
• Shipping, transport, delivery and logistics partners.
• Banks and accounting service providers.
• Professional advisers, including legal advisers.
• Public authorities and regulators where required by law.

We do not sell customers' personal information as a product. Service providers processing information on our behalf must be subject to appropriate data-protection safeguards.

7. Cookies and Website Analytics

Our website may use essential cookies to support shopping carts, checkout, login sessions, website security and other necessary functions.

Optional analytics or marketing technologies may also be used where enabled.

Where UK law requires consent for non-essential cookies or similar technologies, we must obtain your consent before using them.

You can manage available cookie choices through the website's cookie controls, if provided, or through your browser settings. Blocking essential cookies may affect checkout functionality.

For more information about cookies and third-party tools active on our website, please contact us.

8. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal requirements.

• Order and invoice records: For applicable accounting, tax, warranty and dispute-resolution periods.
• Enquiries and quotations: For the time reasonably necessary to respond, follow up and maintain appropriate business records.
• Customer account information: While the account remains active and afterwards where retention is legally or otherwise justified.
• Technical records: According to operational, security and legal requirements.

We use appropriate organisational and technical measures intended to protect personal information from unauthorised access, misuse, loss or disclosure.

No internet-based system can be guaranteed completely secure.

9. International Data Transfers

Some website or communications providers may process data outside the United Kingdom.

Where personal information is transferred internationally, we will apply protections required by applicable UK data-protection law, such as relevant adequacy regulations or appropriate contractual safeguards.

You may contact us for more information about the safeguards applying to your personal information.

10. Your Data Protection Rights

Depending on applicable law and your circumstances, you may have the right to:

• Request access to information held about you.
• Request correction of inaccurate information.
• Request deletion where the right to erasure applies.
• Request restriction of certain processing activities.
• Request portability of certain information.
• Object to processing based on legitimate interests where applicable.
• Withdraw consent where processing relies on consent, without affecting earlier lawful processing.

To exercise your rights, email sales@containersolution.org .

We may need to verify your identity before responding. Your rights are subject to applicable legal exemptions and response time limits.

11. Marketing and Communications

We may contact you regarding an active enquiry, quotation, order or delivery arrangement as part of providing our services.

We will send promotional communications only where permitted by law.

You can opt out of direct marketing at any time by using any opt-out instructions provided or by contacting sales@containersolution.org .

Our website is not directed at children. If you believe a child has provided personal information to us inappropriately, please contact us.

12. Complaints, Changes and Contact Information

If you have questions or concerns about how your personal information is handled, please contact us so we can investigate.

You also have the right to complain to the United Kingdom's data-protection regulator, the Information Commissioner's Office (ICO), if you believe your rights have been infringed.

Visit the Information Commissioner's Office .

We may update this Privacy Policy when our practices or applicable legal requirements change. The latest version will be published on this page.